100% Client Satisfaction – Client Survey Results

We recently undertook a Client Satisfaction Survey, polling existing clients about how they perceive our service.  We are pleased to publish the results in full:

 

1. How satisfied are you with the level of service provided by KBWM?
100% said “extremely satisfied” or “very satisfied.”

 

2. Compared to other financial advisers, is our service better, worse, or about the same?
70% said “much better.”
10% said “somewhat better” while 10% said they had no previous experience of other advisers.

 

3. Overall, are you satisfied with the advice/solutions provided by KBWM?
100% said “extremely satisfied” or “very satisfied.”

 

4. Compared to our competitors, are our fees more reasonable, less reasonable, or about the same?
50% said “much more reasonable” or “somewhat more reasonable.”
20% said “about as reasonable” while 40% had no experience of other advisers’ fees.

 

5. How professional is our company?
100% said “extremely professional” or “very professional.”

 

6. How likely are you to recommend our company to people you know?
100% said “extremely likely” or “very likely.”

 

The above data was based on 20 client responses.

We are obviously delighted with the results but won’t be resting on our laurels.  We continue to make improvements to our client service which we hope will continue to impress our clients.